Refund policy
Refund, Replacement & Cancellation Policy
At Chubbytrend, many of our products are personalized, custom-made, or prepared especially for each customer. Because each order may be created according to your individual selections, our refund, replacement, and cancellation policy is different from that of a traditional retail store.
We want every order to arrive as expected. If there is a problem with your order, please contact us HERE so our support team can assist you.
30-Day Refund & Replacement Policy
If there is a problem with your order, please contact us HERE within 30 days of the confirmed delivery date.
Depending on the circumstances, eligible claims may be resolved with a replacement or refund.
You may be eligible for assistance if:
- Your item arrives damaged or defective.
- You receive the wrong product.
- An item is missing from your order.
- The size, color, design, or personalization you received is different from the information confirmed in your order.
- The product materially differs from its description on our website.
- Your order is damaged during transit.
This 30-day period is part of our customer service policy and does not limit any rights or remedies that may be available to you under applicable consumer protection laws.
Replacement or Refund
For an eligible claim, Chubbytrend may offer either:
- A free replacement, including standard shipping where appropriate; or
- A refund to the original payment method.
The appropriate resolution may depend on the nature of the problem, product availability, and applicable consumer protection laws.
If a replacement is approved because of an error on our part, you will not be charged additional product or standard shipping fees.
No Return Normally Required
Because many Chubbytrend products are personalized and cannot be resold, we generally do not require customers to physically return damaged, defective, incorrect, or misprinted products.
Instead, we may ask you to provide photographs, videos, or other information that allows us to verify the issue.
In some circumstances, we may request that an item be returned before a resolution can be completed.
Please do not send any product back to us unless our customer support team has provided return instructions.
If you are unsure whether your item needs to be returned, please contact us HERE first.
Personalized & Custom-Made Products
Many products sold by Chubbytrend are created specifically according to the personalization information submitted with your order.
Because these products are made especially for you, we generally cannot accept returns, refunds, or exchanges solely because:
- You changed your mind.
- You no longer want the product.
- You selected the wrong size, color, style, or design.
- You entered incorrect personalization information.
- You uploaded an incorrect photo or image.
- You made a spelling, name, date, or other customization mistake.
- You would like to change the personalization after the product has entered production.
Please carefully review all personalization details before completing your purchase.
If the product you receive matches the personalization information submitted and confirmed with your order, it will generally not be considered a production error.
Customer Errors
If an issue results from incorrect information supplied by the customer, including incorrect personalization details or an incorrect shipping address, a free refund or replacement may not be available.
However, please contact us HERE. Where possible, we may be able to offer a replacement at an additional product and/or shipping cost.
Any applicable charges will be communicated to you before a replacement order is created.
Order Cancellation & Modification
Because personalized orders may enter production shortly after purchase, cancellation and modification requests must be submitted quickly.
You may request to cancel or modify your order within 5 hours of placing the order.
If your request is received within this period and production has not begun, we will make every reasonable effort to cancel or update the order.
After the 5-hour period, your order may already have entered production. Once production has begun, we generally cannot guarantee cancellation, changes, or refunds for change-of-mind requests.
If you notice an incorrect name, date, photo, address, size, color, or other information immediately after ordering, please contact us HERE as soon as possible.
Damaged, Defective or Incorrect Products
If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us HERE.
To help us review your claim, we may ask you to provide:
- Your order number.
- A description of the problem.
- Clear photographs or video showing the issue.
- A photograph of the complete item received.
- A photograph of the shipping label and packaging, where applicable.
Please keep the product and its original packaging until your claim has been reviewed.
Once the issue has been verified, we will advise you of the available replacement or refund options.
Missing Items
Some orders may be shipped in multiple packages.
Before reporting an item as missing, please check your shipping confirmation and tracking information to determine whether another package is still in transit.
If an item is genuinely missing from your shipment, please contact us HERE with your order number and, where possible, photographs of the items and packaging you received.
Once verified, we may provide a replacement at no additional charge or issue a refund for the missing item, as appropriate.
Lost or Undelivered Packages
If tracking has not updated for an extended period or your package appears to have been lost in transit, please contact us HERE.
We may need to investigate the shipment with the delivery carrier before issuing a replacement or refund.
If the carrier confirms that the package has been lost in transit, we will work with you to provide an appropriate resolution.
Incorrect Shipping Address
Customers are responsible for reviewing their shipping information before completing checkout.
If you notice an incorrect or incomplete shipping address after placing your order, please contact us HERE immediately.
We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once the order has entered fulfillment or has been handed to the carrier.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional charges may apply to reproduce or reship the order.
Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
After a refund has been issued by Chubbytrend, the time required for the funds to appear in your account depends on your payment provider, card issuer, or financial institution.
Original shipping charges may not be refundable in situations caused by customer error or change of mind, except where otherwise required by applicable law.
Where an order is refunded because of a verified error attributable to Chubbytrend, or where applicable law requires shipping charges to be refunded, the appropriate shipping charges will also be included.
Exchanges
Because many Chubbytrend products are personalized or made to order, we generally do not offer traditional product exchanges.
If you would like a different size, design, color, or personalization after receiving a correctly produced item, please contact us HERE. In some cases, we may be able to arrange a new item for an additional charge.
If the need for an exchange results from an error by Chubbytrend, the replacement will be handled according to the eligible replacement provisions above.
Abuse or Fraudulent Claims
Chubbytrend reserves the right to review refund and replacement requests for evidence of misuse, fraudulent activity, repeated unsupported claims, or abuse of this policy.
We may request additional documentation when reasonably necessary to verify a claim.
This provision does not affect any rights available to customers under applicable consumer protection laws.
Consumer Rights
Nothing in this Refund, Replacement & Cancellation Policy is intended to exclude, restrict, or limit any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.
Where applicable law provides you with rights that are more favorable than this policy, those legal rights will apply.
Need Help?
If you have a problem with your order, need to request a refund or replacement, or need help with a cancellation or modification, please contact us HERE.
To help us resolve your request as quickly as possible, please have your order number and a clear description of the issue ready. Photos or videos may also be required depending on the nature of your request.
Our customer support team will review your request and assist you with the appropriate next steps.