Privacy policy
Chubbytrend is a brand operated by Sutachu Global LLC (“Chubbytrend,” “we,” “us,” or “our”). Sutachu Global LLC operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit or use the Services, make a purchase or other transaction, create or personalize a product, use our wishlist or online chat features, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, use, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or properly de-identified so that it cannot reasonably be linked to an individual.
Depending on how you interact with the Services, where you live, and what features you use, we may collect or process the following categories of personal information:
Contact information, including your name, billing address, shipping address, phone number, and email address.
Payment and transaction information, including your selected payment method, billing information, transaction details, payment status, and payment confirmation information. Payment information may be processed by Shopify and applicable payment providers in connection with your transaction.
Account information, including your username, password, account preferences, settings, and other information associated with your customer account.
Transaction and shopping information, including products you view, purchase, return, exchange, or cancel, as well as products you add to your cart or wishlist and information about your previous transactions.
Personalization information, including names, dates, text, messages, preferences, photographs, images, files, or other content that you voluntarily submit to create or customize a personalized product.
Communications with us, including messages and other information you provide when contacting customer support or using our online chat.
When you use our online chat, information associated with the conversation may include your email address, chat messages, customer profile information, and information relating to your cart or orders when available. Shopify Inbox may use this information to associate conversations with customer records and enable us to respond or follow up with you. Shopify Help Center
Device information, including information about your device, browser, network connection, IP address, and other device or online identifiers.
Usage information, including information about how and when you interact with, browse, search, or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you, including when you create an account, place an order, personalize a product, add products to a wishlist, contact us, use online chat, or otherwise provide information to us.
Automatically through the Services, including information collected from your device when you browse our website or use our Services and information collected through cookies, pixels, and similar technologies.
From Shopify and our service providers, including providers that help us operate our website, process payments, fulfill orders, provide customer support, host content, analyze website activity, or deliver other technology and business services.
From business partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes.
Providing, Personalizing, and Improving the Services
We use personal information to provide and operate the Services, including to:
- Process and fulfill orders.
- Process payments and transactions.
- Create and produce personalized products.
- Arrange shipping and delivery.
- Process returns, refunds, exchanges, or cancellations.
- Maintain customer accounts.
- Remember your preferences and wishlist.
- Provide product recommendations and other relevant shopping experiences.
- Communicate information about your orders or account.
- Improve our website, products, Services, and customer experience.
When you submit personalization content, such as text, names, or images, we use that content for purposes such as producing, reviewing, fulfilling, and delivering the customized product you ordered.
Customer Support and Communications
We use personal information to communicate with you, answer questions, provide customer support, resolve problems, respond to requests, and maintain our customer relationship.
If you use Shopify Inbox or another store communication feature, we may use information associated with your chat, customer profile, cart, and orders when necessary to understand and respond to your request. Shopify documents that Inbox can link conversations to customer accounts and can display cart and order-related information to merchants during support conversations. Shopify Help Center
Marketing and Advertising
Where permitted by applicable law and based on your preferences or consent where required, we may use your personal information to send marketing or promotional communications, provide information about products or offers, and measure or improve our marketing.
We may also use information about your interactions with the Services to provide or support relevant advertising, subject to applicable privacy laws and the choices available to you.
Security and Fraud Prevention
We use personal information to authenticate accounts, help provide a secure shopping and payment experience, protect our Services, detect or investigate suspected fraud, abuse, security incidents, illegal activity, or other harmful conduct, and protect our customers, our business, Shopify, and others.
If you create an account, you are responsible for keeping your account credentials confidential and secure.
Legal and Compliance Purposes
We may process personal information where necessary to:
- Comply with applicable laws and regulations.
- Respond to lawful requests, subpoenas, court orders, or government authorities.
- Establish, exercise, or defend legal claims.
- Investigate potential violations of our terms or policies.
- Enforce our agreements.
- Protect our legal rights and the rights of others.
Legal Bases for Processing
If you are located in the European Economic Area (“EEA”), the United Kingdom (“UK”), Switzerland, or another jurisdiction that requires us to identify a legal basis for processing personal information, we generally rely on one or more of the following legal bases:
Performance of a contract. We process information when necessary to provide products or Services you request, process payments, create personalized products, fulfill orders, arrange delivery, and handle returns or other transactions.
Legitimate interests. We may process information where necessary for legitimate business interests, such as operating and improving our Services, providing customer support, preventing fraud, maintaining security, understanding how customers use our store, and protecting our business, provided those interests are not overridden by your rights and interests.
Consent. We rely on consent where required by law, including for certain marketing communications, advertising activities, cookies, and similar tracking technologies. Where processing is based on consent, you may withdraw your consent at any time.
Compliance with legal obligations. We process information when necessary to comply with legal, tax, accounting, regulatory, law-enforcement, or other applicable requirements.
Shopify specifically advises merchants serving UK/EEA/Swiss customers that the legal bases for processing may need to be added to Shopify-generated privacy policies. Shopify Help Center
How We Disclose Personal Information
We may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:
Shopify and service providers, including companies that provide website hosting, ecommerce services, payment processing, data analytics, customer support, cloud storage, order fulfillment, shipping, personalization production, communications, and other services on our behalf.
Payment providers, where necessary to process and complete transactions.
Fulfillment and shipping providers, where necessary to manufacture, personalize, package, ship, track, or deliver your order.
For personalized products, this may include providing personalization content necessary to produce the product you ordered.
Business and marketing partners, where permitted by applicable law, in connection with marketing, advertising, measurement, analytics, or related services.
Third parties you direct us to work with, where you request, authorize, or consent to the disclosure.
Our affiliates or corporate group, where necessary for legitimate business operations.
Government authorities, regulators, courts, or other parties, where disclosure is required by law, legal process, or necessary to protect or defend our rights, the Services, customers, or other persons.
We may also disclose information in connection with a business transaction, such as a merger, financing, acquisition, restructuring, sale of assets, or bankruptcy.
Relationship with Shopify
The Services are hosted and powered by Shopify.
Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve Shopify's platform and related services.
Information submitted through our store may be transmitted to Shopify and other service providers, including providers located in countries other than the country where you reside.
We may also use Shopify features that incorporate information from interactions with our store, Shopify, and other merchants in order to provide enhanced functionality, security, analytics, personalization, advertising, or other services.
Where Shopify acts independently in determining certain purposes and methods of processing, Shopify may be responsible for responding to requests relating to that processing.
You can learn more by reviewing the Shopify Consumer Privacy Policy and Shopify Privacy Portal already linked from this store's privacy settings.
If Shopify Network Intelligence is enabled for our store, Shopify requires additional transparency concerning Shopify's use of customer data across interactions with Shopify and other merchants and, depending on location, appropriate opt-out or consent mechanisms. Shopify Help Center
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the Services, remember preferences, maintain shopping carts, understand usage, provide analytics, support security, and, where permitted, provide advertising or marketing functionality.
Depending on your location, you may be presented with controls that allow you to accept, reject, or manage certain categories of cookies and similar technologies.
You can manage applicable privacy choices through the privacy controls made available on our website.
Shopify provides merchant tools for cookie consent and data-sharing opt-outs on a region-specific basis. Shopify Help Center
Third-Party Websites and Links
The Services may contain links to websites, apps, social networks, or other online platforms operated by third parties.
If you follow a link to a third-party service, that service's privacy and security practices are governed by its own policies and terms. We are not responsible for the privacy, security, accuracy, or practices of third-party services that we do not control.
Information you voluntarily post or disclose on public or semi-public third-party platforms may also be visible to other users.
The inclusion of a third-party link does not by itself constitute our endorsement of that third party.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information directly from children under the age of majority applicable in their jurisdiction.
If you are a parent or guardian and believe a child has provided personal information to us, please contact us using the details below so that we can review and, where appropriate, delete the information.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined under applicable privacy laws, personal information of individuals under 16 years of age.
Security and Retention of Your Information
We use reasonable administrative, technical, and organizational measures intended to protect personal information.
However, no security system or method of electronic transmission is completely secure, and we cannot guarantee absolute security.
Please avoid sending highly sensitive or confidential information through communication channels that are not intended for that purpose.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Provide the Services.
- Maintain accounts and transaction records.
- Fulfill and support orders.
- Comply with legal, tax, accounting, or regulatory obligations.
- Resolve disputes.
- Prevent fraud and abuse.
- Enforce our contracts, policies, and legal rights.
Retention periods may vary depending on the type of information and the reason it was collected.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information.
These rights are not absolute and may be subject to legal exceptions or verification requirements.
Right to Access or Know
You may have the right to request access to personal information we maintain about you and information about how it is processed.
Right to Delete
You may have the right to request deletion of certain personal information we maintain about you.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right to Data Portability
You may have the right to receive a copy of certain personal information in a portable format and, in some circumstances, request that it be transferred to another party.
Right to Opt Out of Sale, Sharing, or Targeted Advertising
Depending on where you reside and how applicable law defines these terms, you may have the right to opt out of the “sale” or “sharing” of personal information or the processing of personal information for targeted advertising.
Where required, privacy and data-sharing controls will be made available through the Services.
If Shopify Network Intelligence is enabled, Shopify provides tools that can support opt-out and consent choices for applicable jurisdictions. Shopify Help Center
Marketing Choices
You may unsubscribe from promotional emails at any time by using the unsubscribe mechanism included in our marketing emails.
Even after you unsubscribe from marketing, we may continue to send non-promotional communications relating to your account, orders, transactions, customer support requests, or other service-related matters.
Additional Rights for EEA, UK, and Certain Other Residents
If you reside in the EEA, UK, Switzerland, or another jurisdiction providing similar rights, you may also have the right to:
Object to processing. You may object to certain processing carried out on the basis of legitimate interests.
Restrict processing. You may request that processing of your personal information be restricted in certain circumstances.
Withdraw consent. Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
You may exercise your rights using privacy controls available through the Services or by contacting us using the details below.
We will not discriminate against you for exercising applicable privacy rights.
We may need to verify your identity before processing a request where permitted or required by law.
Where permitted, you may use an authorized agent to submit a request on your behalf. We may require evidence that you authorized the agent and may also request direct identity verification from you.
We will respond to valid requests within the time required by applicable law.
Complaints
If you have concerns or complaints about how we process your personal information, please contact us using the information below.
Depending on where you live, you may also have the right to appeal our response or lodge a complaint with your applicable privacy or data protection authority.
Residents of the EEA may contact the relevant data protection supervisory authority in their country.
International Transfers
We, Shopify, and our service providers may transfer, store, and process personal information in countries other than the country where you live.
Where applicable law requires safeguards for international transfers, we or the relevant service provider will rely on legally recognized transfer mechanisms, which may include adequacy decisions, Standard Contractual Clauses, or other recognized safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, technology, business practices, service providers, legal requirements, or other operational needs.
When we update this Privacy Policy, we will post the revised version on the Services, update the “Last updated” date, and provide any additional notice required by applicable law.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise an applicable privacy right, please contact us:
Sutachu Global LLC, doing business as Chubbytrend
7901 4th St N STE 300
Saint Petersburg, FL 33702
United States
Phone: 15852826336
Email: Support@chubbytrend.com
For purposes of applicable data protection laws, Sutachu Global LLC, doing business as Chubbytrend, is the data controller of the personal information described in this Privacy Policy, except where another party, such as Shopify, acts independently as a controller for its own processing activities.